Frequently Asked Questions (FAQs)

To which countries do you ship?

We currently ship test kits to the following 12 countries: Cambodia, Hong Kong, India, Indonesia, Laos, Malaysia, Pakistan, Philippines, Singapore, Sri Lanka, Taiwan, Vietnam.

How quickly will I receive my test kit?

Test kits are dispatched upon completion of the pre-test consultation and typically arrive within 5-7 working days. 

What happens if my test kit is blocked by customs?

We have generally had good experiences shipping to the 12 countries listed above. However, on rare occasions, it's possible that customs can decide to block a particular shipment, which is unfortunately outside of our control. In these scenarios, we refund your order value minus the actual shipping cost incurred.

How long does it take to get my results?

This varies by test type and laboratory capacity. Most results are available within 3 weeks of your submission of the test sample, however in rare cases it may take a little longer. You receive your detailed results via email as a PDF report.

How is the pre-test consultation conducted?

Via a 15-minute virtual Zoom meeting. Your order confirmation contains a scheduling link that allows you to book a convenient slot. During the consultation, we validate your key health objectives and answer any questions you may have about your chosen test.

Can I skip the pre-test consultation?

No. The pre-test consultation is a pre-requisite in order for us to process your test sample. It takes just 15 minutes and can be easily scheduled online at your convenience.